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Terms and Conditions for Sending Items to Joshua Bradley Luxury

20/02/2025
 

By sending items to Joshua Bradley Luxury, you agree to comply with the following terms and conditions. We also will send you a document with shipping instructions in the event of a claim.
 

1. Eligibility:

  • You must be the legal owner of the items you are sending and have the right to sell them.
     

2. Packaging and Shipping:

  • Preparation: You must carefully pack your items to prevent any damage during transit. Use bubble wrap or other protective materials to cushion your items. Choose a sturdy box or padded envelope that is appropriately sized for your items.

  • Documentation: Include a copy of your sales order or receipt inside the package. Ensure the documentation contains your contact information and any reference number provided by us.

  • Labelling: Clearly write our return address and your return address on the package. Double-check the address to ensure it is correct to avoid any delivery issues.
     

3. Shipping Method:

  • You must use the courier service we provide or advise you to use with tracking options.

  • Consider purchasing insurance for high-value items if you have arranged your own delivery to protect against loss or damage. We are not responsible for loss or damage that occurs during shipping.
     

4. Proof of Shipment:

  • Before sealing the package, you must take clear photos of the items you are sending.

  • Photograph the packaging materials used to show how well the items are protected.

  • Photograph the sealed package with the shipping label visible.

  • Retain these images as proof in the event of a claim for loss or damage during shipping.
     

5. Receipt and Tracking Information:

  • You must retain the receipt and tracking number provided by the shipping service.

  • Monitor the shipment status and ensure the package is delivered to us.
     

6. Inspection and Acceptance:

  • Upon receiving your package, we will inspect the items to verify their condition and authenticity.

  • If the items do not match the description or are damaged, we will contact you to resolve the issue.
     

7. Claims for Loss or Damage:

  • In the event of a claim, you must provide the photos taken before shipment as proof.

  • We will work with you and the shipping service to investigate and resolve the claim.
     

8. Return of Items:

  • If the items do not meet our acceptance criteria, we will return them to you at your expense.
     

9. Payment:

  • Payment will be made according to the agreed terms once the items have been inspected and accepted.

  • We reserve the right to adjust the payment if the condition of the items differs from the original description.
     

10. Limitation of Liability:

  • Joshua Bradley Luxury is not liable for any indirect, incidental, or consequential damages arising from the sale or shipment of your items.
     

11. Governing Law:

  • These terms and conditions are governed by the laws of the United Kingdom.


Contact Information:

For any questions or concerns, please contact our customer service team at:

By sending your items to Joshua Bradley Luxury, you acknowledge that you have read, understood, and agreed to these terms and conditions.

SHIPPING AND FULFILMENT POLICY

20/02/2025
 

1. Shipping Methods and Rates:
We are committed to providing efficient and reliable shipping services for our customers within the United Kingdom. We offer the following shipping methods and rates:
 

  • Standard Shipping: Our standard shipping option typically takes up to 5 business days. Shipping costs are free to all customers. This shipping is applied to items under the value of £250
     

  • Express Shipping: For faster delivery, we offer express shipping services for high value items. This shipping option is free to all customers and is insured and next day delivery.

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2. Order Processing:

  • Orders are typically processed and shipped within 2 business days of payment confirmation, except during busy periods or if an item is on pre-order.

  • You will receive an order confirmation email upon successful placement of your order. A shipping confirmation email with tracking information will be sent once your order is dispatched.

 

3. Shipping Address:

  • Please ensure the accuracy of your shipping address during the checkout process. We are not responsible for any delays or issues related to incorrect shipping information. If you need to make changes to your shipping address after placing an order, please contact our customer support as soon as possible.

 

4. Tracking Orders:

  • For tracking information, please refer to the tracking number provided in your shipping confirmation email. You can track your order online through the designated carrier's website.

 

5. Delivery:

  • We rely on third-party carriers for the delivery of your orders. While we make every effort to ensure timely and accurate delivery, we cannot guarantee specific delivery dates. Delays may occur due to unforeseen circumstances, such as weather, strikes, or other factors beyond our control.
     

6. International Shipping:

  • We now offer international shipping. However, customers are responsible for any customs duties and taxes applicable in their country. Additionally, if a return is necessary, the customer must cover the return postage costs.

 

7. Returns and Exchanges:

 

8. Contact Us:

  • If you have any questions or require assistance with your order or shipping, please feel free to contact our customer support team via

  • sales@joshuabradleyluxury.com

 

9. Changes to the Policy:

  • We reserve the right to modify this Shipping and Fulfilment Policy at any time. Any updates will be posted on our website, and the revised policy will apply to all orders placed after the date of the update.

  • By placing an order with us, you acknowledge and agree to abide by the terms and conditions outlined in this Shipping and Fulfilment Policy.

 

Thank you for choosing Joshua Bradley Luxury

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